Category: PLATFORMS
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Lag Problems – Steps to Solve
If for any reason you notice that there is a datafeed delay (Lag) problem on your trading platform “PLEASE STOP TRADING IMMEDIATELY” and follow these steps below Restart your computer, modem and router. Run an internet speed test (speedtest.net). Are you using a remote connection or wifi? (we do not recommend this). Check your task…
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High Frequency Trading (HFT)
High-frequency trading, also known in the financial world by its English name high-frequency trading or by its acronym HFT, IS NOT ALLOWED ON WINBANCE.
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Replicator (copy trading)
What does it do exactly? Very simple, as its name suggests, you can perform a trade on your Ninja Trader chart and have that same trade executed on other accounts simultaneously. What to use it for? You can trade with your personal account and at the same time trade, for example, on a funded account.…
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How to Link Winbance Account to NinjaTrader 8
This link you will find the information: https://youtu.be/SE0wCd0YGLA?feature=shared
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Is customer support available for trading platforms?
Yes, we offer customer support for the trading platforms we support. Our customer support primarily covers aspects related to our accounts and services. If you have queries, issues or need assistance related to the trading platforms and their functionality within the context of our accounts, our dedicated support team is here to help.
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What steps should I take if I suffer losses in a transaction due to a platform error?
If you encounter losses or face issues on the trading platform that you suspect are related to platform errors, follow these steps: Review Platform Data – Start by reviewing the platform data on your device. Make sure your internet connection has not been interrupted, as this can sometimes contribute to trading issues. Contact Customer Support…
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How do I change the language of my platform?
ninjatrader Select – Tools > Options General > Idioma
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What are the device specifications required to run the trading platforms?
We recommend visiting the official websites of the platforms we support and navigating to the app download sections. This is the best way to determine the specific device specifications needed to run each platform. It is important to note that these specifications may vary from platform to platform.
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Which trading platforms can I trade on?
We provide access to a variety of trading platforms for your convenience. These platforms include: