If you encounter losses or face issues on the trading platform that you suspect are related to platform errors, follow these steps:

Review Platform Data – Start by reviewing the platform data on your device. Make sure your internet connection has not been interrupted, as this can sometimes contribute to trading issues.

Contact Customer Support – Contact our dedicated customer support team. Explain in detail how the issue occurred and provide relevant information. Our support team will investigate the issue and provide possible solutions if the issue is found to be related to the platform.

Consider Other Factors – Keep in mind that trading-related issues can sometimes be caused by factors outside of the platform itself. Our support team will work with you to identify the root cause and address the issue accordingly.

Latency is an invisible cost of trading.

This comprehensive approach ensures that any losses or issues arising from platform errors are thoroughly investigated and resolved in a timely manner.

In trading, latency is the time between placing an order and its execution. In rapidly changing markets, the lower the latency, the greater the chance of executing an order at the price displayed before it changes.

While many brokerage firms claim low latency, there is no standard measure for classifying execution speed as “low.” Some brokerage firms may consider nanosecond speeds to be low latency, while others offer speeds as low as microseconds.

Slow execution can lead to missed opportunities, and traders who struggle with latency may be losing money. The rise of high-frequency trading has contributed to a nanosecond environment, where any delay in order execution can be detrimental.

To be aware of your LATENCY it is important to have an indicator on your trading platform, below we leave it in a link for NINJA TRADER, after installing your indicator you will find it as LAGTIMER V4 GAG.

https://drive.google.com/file/d/1lobf_te_VTbpyDrBEQgfJLRMkMJ-pXjE/view?usp=sharing